Privacy Policy

01Who we are and what this policy covers

Mika Securities Limited (“Mika Securities”, “we”, “us”) is a stock-broker and stock-dealer registered with the Bangladesh Securities and Exchange Commission (BSEC) and a TREC holder of the Dhaka Stock Exchange (DSE), serving investors since 2005. Our head office is at Simpletree Lighthouse, 9th Floor, 53 Kemal Ataturk Avenue, Banani, Dhaka-1213.

This policy applies to the personal information we handle when you:

• open or operate a trading account or BO account with us, at any of our branches or digital booths or online;
• use the Amar Biniyog trading app or this website, mikasecurities.net;
• contact us by phone, email, web form, WhatsApp, Facebook Messenger or in person; or
• apply for a job with us.

By using our services you acknowledge this policy. Where the law requires your consent for a particular use, we will ask for it separately.

02Information we collect

Information you give us

• Identity details: name, father’s and mother’s names, spouse’s name, date of birth, gender, nationality, photograph and signature.
• Identity documents: National ID (NID), passport or other accepted identification, and Tax Identification Number (TIN) where applicable.
• Contact details: mobile number, email address, and present and permanent addresses.
• Know-Your-Customer (KYC) information: occupation, income range, source of funds, investment experience and whether you are a politically exposed person, as required by anti-money-laundering rules.
• Bank details: account name, number, bank, branch and routing number for deposits, withdrawals and dividends.
• Nominee and joint-holder details: the identity information of anyone you name as a nominee, joint holder or authorised person. Please let them know you have shared it.
• Enquiries and applications: what you tell us through forms, calls, messages, job applications and CVs.

Information created when you use our services

• Your BO account number, client code, orders, trades, holdings, cash balances, deposits, withdrawals, IPO applications, margin facilities and account statements.
• Records of your instructions to us and our communications with you.

Information collected automatically

• App and device data: IP address, device model, operating system, app version, device identifiers, login times and security logs from the Amar Biniyog app.
• Website data: pages visited, links clicked, approximate location (from IP address), browser type and referring website, collected through cookies and similar tools (see section 04).

Information from others

• Central Depository Bangladesh Limited (CDBL) and the stock exchange, for BO account and trade records.
• Banks and payment providers, such as bKash, that confirm your deposits and withdrawals.
• Identity-verification sources permitted by regulation, such as electronic KYC checks.

03How we use your information

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you.

04Cookies, analytics and advertising tools

Our website uses cookies and similar technologies. Some are essential for the site to work and keep it secure. Others help us understand how visitors use the site and measure the results of our advertising:

• Google Analytics and Google Tag Manager — to count visits and see which pages are useful. Google Privacy Policy.
• Meta Pixel — to measure the results of our Facebook and Instagram advertising. Meta Privacy Policy.
• Security and performance tools — to block malicious traffic and deliver pages quickly.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out add-on. Blocking some cookies may affect how the site works.

When you contact us through WhatsApp or Facebook Messenger, those messages are also handled by Meta under its own terms and privacy policy.

05Who we share your information with

We do not sell, rent or trade your personal information. We share it only where needed to serve you, where the law requires it or with your consent:

• Regulators and market institutions: the Bangladesh Securities and Exchange Commission (BSEC), the Dhaka Stock Exchange (DSE), Central Depository Bangladesh Limited (CDBL) and the clearing and settlement company, for trading, settlement, surveillance and compliance.
• Financial authorities: Bangladesh Bank, the Bangladesh Financial Intelligence Unit (BFIU) and the National Board of Revenue (NBR), as anti-money-laundering and tax laws require.
• Banks and payment providers: to move money into and out of your account.
• Issuers and registrars: for IPO applications, dividends, rights offers and other corporate benefits.
• Service providers: companies that operate our trading platform, host data, send SMS and email, provide IT support or audit us. They may use your information only to provide their service to us and must keep it confidential and secure.
• Courts and law enforcement: when required by law, court order or a lawful request from a government authority in Bangladesh.
• Business changes: if we merge with or transfer our business to another firm, subject to the same protections.

06Processing outside Bangladesh

Some of our service providers, such as Google and Meta, may store or process information on servers outside Bangladesh. Where this happens, we use reputable providers with recognised security standards and share only what is needed, in line with the laws of Bangladesh.

07How we protect your information

• Encryption of data sent between your device and our website and app.
• Login protection in the Amar Biniyog app, including passwords and, where enabled, one-time codes (OTP).
• Access controls that limit staff access to client data to those who need it for their work.
• Confidentiality obligations for all staff and service providers.
• Monitoring, backups and regular reviews of our systems and physical safeguards at our offices.

No system connected to the internet can be guaranteed 100% secure. If a breach that puts your information at risk occurs, we will take prompt action and inform you and the relevant authorities as required by law.

08How long we keep your information

• Account, KYC and transaction records: for as long as your account is open and for at least five years after it is closed, as the Money Laundering Prevention Act, 2012 requires, or longer if BSEC, CDBL or other rules require it.
• Enquiries and web form messages: for as long as needed to answer you and keep a reasonable record.
• Job applications: for up to two years, so we can consider you for future openings, unless you ask us to delete them sooner.
• Website analytics data: according to the retention settings of the analytics tools we use.

When information is no longer needed, we securely delete or anonymise it.

09Your rights and choices

Subject to applicable law, you can ask us to:

• Access the personal information we hold about you;
• Correct information that is wrong or out of date, for example a new address, mobile number or bank account;
• Delete information we no longer need, unless the law requires us to keep it;
• Withdraw consent for uses that rely on consent, such as marketing; and
• Stop marketing messages at any time, by replying to the message or contacting us.

Some changes, such as updating bank or nominee details on your BO account, must be made through the official forms required by CDBL and BSEC. Our team will guide you.

We will reply to your request within a reasonable time and may need to verify your identity first. If you are not satisfied with our answer, you may raise a complaint with the Bangladesh Securities and Exchange Commission or any other authority with jurisdiction.

10Children

Our services are intended for adults. We do not knowingly collect personal information directly from children under 18. Where a minor’s details are needed, for example as a nominee, they are provided by a parent or legal guardian.

11Other websites and apps

Our website and app may link to other websites, such as DSE, CDBL, news sites, app stores and social media. We are not responsible for their privacy practices, and we encourage you to read their policies.

12Changes to this policy

We may update this policy to reflect changes in our services or in the law. We will post the updated version on this page with a new “Last updated” date and, for significant changes, notify you through the Amar Biniyog app, SMS or email.

13Contact us